Terms and Conditions
All of our menu prices exclude VAT, it will then be charged where applicable in keeping with current VAT regulations.
We require all first orders be settled in advance of the day of delivery by credit card. Following successful completion of your first order, we may be able to to set up a credit account. Please speak to our sales team on 0207 619 7788. The payment terms are strictly 30 days from the date of invoice.
Orders can be placed by phone from 8am until 5.30pm for next day delivery, orders can also be placed by email which is monitored during those hours. We are happy to process late orders received after 5pm for next day delivery or on the morning the food is required, however we cannot guarantee delivery time, or specific food selection, but we will endeavour to meet all your requirements. Please call us to discuss late orders on 0207 619 7788 or email firstname.lastname@example.org
Our Standard delivery areas are within Central London (W1, WC1, SE1, SW1. EC1, EC2, EC3, EC4, N1, NW1, WC2, and W2) we will deliver outside these postcodes but there may be a small charge, please call us to discuss your requirements. A flat rate fee of £3.00 per delivery will be added as a result of the Central congestion charge.
We understand that sometimes there will be a need to cancel an order. If you need to cancel we require as much notice as possible, preferably 24 hours. We prepare all food fresh on the day of delivery, if you are able to contact us before your food is prepared we will be able to cancel your order without charge. However, if the food has been prepared you will be subject to a full charge.
How to Order
Ordering could not be easier, once you have setup an account orders can be placed by phone, fax or email (Monday to Friday 8am to 5.30pm). To open an account call us for more information. If you wish to order by telephone you can speak to one of our knowledgeable and friendly sales team who can advise you on any aspect of your requirements.
To order by phone call our sales hotline 0207 619 7788
To place orders by email email@example.com
Hiring/loaning Equiment From us
From time to time customers may hire or loan catering equipment from us, during the period of the hire/loan the customer has the responsibility to use the equipment for its intended purpose and keep the equipment in a safe location until it can be collected by Sands, any losses or damage caused will be charged at the full replacement cost.
Allergy warning - All products contain traces of nuts.